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Wine Country Journeys

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Wine Country Journeys LLC
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Sonoma County, California  •  Phone: (707) 4787317  •  Email: WCJourneys@gmail.com  
Website: www.WCJourneys.com  •  Fully Licensed and Insured  •  TCP 26032-S   
©2010-2017 Wine Country Journeys LLC   •  All rights reserved  
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Reservation Policy
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A valid credit card must be provided at the time of booking to hold a reservation. No charge will be processed until services rendered, with the exception of the cancellation policy.
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We require a valid phone number and/or email address at the time of reservation. If we cannot reach you by the contact information you have provided, your reservation will be considered incomplete and cancelled.  

Cancellation Policy
    Company Cancellations: Wine Country Journeys LLC is not responsible for any cancellations or modifications of tours due to weather condition, road hazards, vehicle breakdowns, or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. We reserve the right to cancel or modify any trip due to weather conditions, mechanical breakdowns and circumstances beyond our control. In such cases, if cancelled, you will not be charged, or if you prefer, we will reschedule your tour. Wine Country Journeys LLC will not be responsible for any additional expenses you may incur.

Guest Cancellations:
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No charge for cancellations greater than 7 calendar days prior to tour departure date.
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Cancellations less than 7 calendar days, but greater than 48 hours prior to the tour date, will be charged at 100% of the total reservation amount and then issued a gift certificate for the same dollar amount that may be applied toward a future tour with us.
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Cancellations less than 48 hours prior to the tour date (and all no-shows) will be charged 100% of the total reservation amount.
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Reducing the number of guests in your group on our Shared Group Tour or Ultimate Journey will be handled the same as the cancellations noted above.
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Reducing the number of guests on a Private Tour or Special Event Transportation does not affect the rate charged since the rate is booked as a packaged price and not per person.

*Special Notes:
    1) Sometimes unplanned events happen (such as travel delays, job loss, medical issues or even a death in the family) that cause you to have to cancel your reservation.  While we understand and sympathize with you, we are a small company and all cancellations greatly effect us when we cannot rebook your space. Therefore, we are unable to waive our cancellation policy for any reason.
    2) Up front deposits for certain special Events, Ultimate Journeys and Private Tours that are charged in advance of the tour are also non-refundable if you cancel your tour for any reason.